RETURN / EXCHANGE POLICY
Your satisfaction is completely guaranteed!
If, for any reason, you are not satisfied with your online or in-store purchase, Destination XL will exchange or refund the purchase price plus any tax you paid in the original method of payment for your return of unworn, unlaundered merchandise in salable condition within 90 days of purchase accompanied by a valid receipt or packing slip. Custom clothing (suits, suit separates, jackets and dress shirts) cannot be returned for a refund or exchange, unless there is a substantial defect. Gift cards cannot be returned.
International online returns and in-store returns/exchanges have a separate policies:
Online International Return Policy.
In store purchases at our London, UK, and Canadian store International Return Policy
All LivingXL (Home & Living) products have a separate Return Policy.
Discounts given at the time of purchase will be deducted from returned merchandise. In the event of a return or exchange, discount will be forfeited and may not be reused. For example, when a purchase involved a coupon discount taken on the entire transaction, the value of such coupon was proportionally distributed to all items purchased. If you return one of the items, the final price refunded will be the original as-sold price shown on the receipt less the prorated coupon discount.
Refunds, with valid receipt, for in-store purchases paid for by cash will be refunded in cash unless store funds are not available. If store funds are not available the refund will be delivered in the form of a check mailed from our Home Office within 7-10 business days of the return.
Merchandise returned more than 90 days after purchase (which must otherwise comply with the specific terms in the paragraph above, that is, unworn, unlaundered and in saleable condition) with or without a receipt will be issued a merchandise credit that reflects the item's lowest price within the last 30 days, including all applicable discounts and promotions, plus tax.
All store returns and exchanges must be conducted in the country in which the item was purchased.
Specific merchandise return policies may also apply. We reserve the right to refuse any return. ID may be required in connection with any return or exchange made to a store.
For the quickest processing of your web or phone order exchange, fill out the return/exchange form and use the enclosed pre-paid UPS return label ($7.50 will be charged against your original method of payment for using the pre-paid shipping label). If you do not have a return label, you can download and print a label. Please record your tracking number for reference and then bring the package to your nearest UPS drop-off location. We will ship your replacement item(s) within the continental U.S. at no additional charge. Any refunds will be made in the original method of payment. Shipping and handling charges are non-refundable, unless an error occurred on our part in shipping your order.
The $7.50 pre-paid shipping-label cost will be waived for item(s) returned within 90 days for damaged/defective merchandise and/or exchange orders only.
Convenient, No-Hassle FREE RETURNS AND EXCHANGES TO ANY OF OUR STORES
Questions? Contact us at Customer Service via live chat, email or by calling us toll-free at 1.855.746.7395. You can also write to us at Destination XL, 555 Turnpike Street, Canton, MA 02021 Attn: Returns Dept.