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Order Tracking

The Order Number will begin with a letter such as "W". Enter first 7 numbers.

  • Please allow 3-6 business days for your order to appear as "shipped.

  • UPS Tracking information will be updated within 1-4 days once the order is processed through one of the UPS hubs.

  • Within the continental U.S., you can expect delivery of in-stock orders within 3-7 business days (Mon-Fri, excluding holidays) after receiving credit authorization (international orders cannot be tracked online).

  • Within AK, HI, APO, FPO and U.S. Territories, allow 20 business days for delivery by the U.S. Postal Service.

  • For orders shipped directly by our vendors ("drop ship"), add additional delivery time of in-stock orders. Additional delivery times vary by item.

  • Allow 1-2 extra business days for alterations.

International Order Tracking

International order tracking text

Track your International Order

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†FREE shipping applies to domestic (US) standard shipping on online orders of $100 or more (not including tax). Shipping surcharges may apply on some Chairs & Furniture products. Must select standard shipping at checkout.

FREE domestic (US) standard shipping to any DXL®, Casual Male XL® or Rochester® store with no minimum purchase required (excludes some Chairs & Furniture).

FREE returns or exchanges of unworn, unwashed merchandise to any DXL®, Casual Male XL® or Rochester® store within 90 days of purchase with a valid receipt or packing slip. The full purchase price, with applicable tax, will be refunded in the original method of payment. Returns without a receipt or packing slip will be issued a merchandise credit that reflects the item's lowest price within the last 30 days, including all applicable discounts and promotions, plus tax. Excludes all Chairs & Furniture.